Michelle Sales/13 October 2022
The ability to build trust, engagement and connection is now a critical skill at the leadership level.
A day in the life of a leader comprises many management tasks: overseeing work performance, managing improvement initiatives, reporting to stakeholders and juggling a multitude of priorities that never seem to end.
Yet additional pressures mount in today’s changing landscape – managing team communication and engagement across different time zones, responding to client demands on diverse offline and online channels, building relationships and influence throughout matrix structures – all while under pressure to perform more, with less.